View Full Version : Arcticat service rep??
09-19-2009, 09:36 PM
Does anyone know how you can contact a service rep. Searched all over their web site, through all my paper work and owners manual, can't find any phone numbers or contact info. Do they have service reps or regional reps as in the auto industry? This is my first cat. Thanks in advance!
09-20-2009, 01:23 AM
Call the 800 Arctic Cat number and they will call you just have your vin number. Thats was the way I always got them to call me back. There is a number in you manual. Whats the problem people on here usually have the fix.
09-20-2009, 08:43 AM
Dealing with a engine seizure. Bone stock, 500 miles. Of course I am getting the usual "cold seize" line of <font color="ff0000"></font><font color="ff0000"></font><font color="ff0000"></font><font color="ff0000"></font><font color="ff0000"></font><font color="ff0000"></font><font color="ff0000"></font><font color="ff0000"></font>. Allways thouroghly warmed up and had been ridding for half the day already when she stuck. Score marks not consistant with cold seize but I guess that doesn't matter? I'll look for the 800 # in my manual. Thanks.
09-20-2009, 04:42 PM
hate to say it but if you buy your sleds from one guy every few years he will usualy cover your back side.and if he wont let every one know.I know I have been coverd on atleast 1 questionable post dated burn down
09-21-2009, 05:01 PM
Are you getting your information from the dealer that sold you the sled? How far down has it be taken (head, head & cylinder)? Dealers have the only direct line to the service support and tech rep. If you think the dealer is covering themselves from a bad dealer set up take your sled to another dealer and tell them what is going on. When they call in the VIN# it should show up on Cat's system. They have to log all contact from dealers. From that point you can see if they even called. You will probably have to pay the 1st shop's labor but keep your records. If the second dealer is willing to work with you Cat will want to see records. As a past Arctic Cat dealer service and warranty manager I can tell you that Cat has always been very good about customer relations. Most dealers are committed to taking care of there customers but there are some out that are just looking for <font color="ff0000"></font><font color="ff0000"></font><font color="ff0000"></font><font color="ff0000"></font>. Think of it this way, It may be a questionable warranty issue that they could go to bat for you (Piston damage always questionable), but why? Arctic cat is only paying them about 70% of what they can charge the retail customer. That is know as the "Flat Rate Shuffle". Good luck and contact me if you need help.
09-22-2009, 09:11 AM
I would contact Cat before taking the sled from the dealership because Cat will contact the dealer to discuses the issue. If the sleds not there it might be a short conversation. I had a "dealer's call" issue on a hole in the seat cover on my F7 with 400 miles on it. The first dealer said he called and Cat wouldn’t cover it. I contacted Cat's 800 number, they called the dealer, and the dealer said, "what seat cover, I don't have a seat here?" So I asked Cat if I could take it to another dealer, "sure go ahead", took it to the other dealer, he took pictures and said he would call me; I got the call on my cell before I got home with the sled. He ordered and installed a complete seat, no-charge. I didn’t buy the F7 from either dealer. But I know where I'm going from now on.
09-22-2009, 01:59 PM
Thanks for the info guy's. Found a dealer out in Oregon on snowest.com that actualy made the call to Cat on my behalf. Found out the dealer I took it to never made a call. They had no record of my vin or any contact from a dealer.(dealer told me they called and was denied) As kindley and calmly as I could I explained this to the dealer and hopefuly somthing will actually get done now. FreeAgent on snowest is a class act. She went to bat for me never having met me or delt with me in any way!! If anyone needs Cat parts I would highly recomend you contact her on snowest.
09-22-2009, 03:07 PM
Good deal snoluver, to bad it had to go down that way though, that's on the dealer not Arctic Cat. No call to Cat; that is exactly what happened to me. Good luck.
09-23-2009, 04:53 PM
One more reason I'll always buy from Chad at M&M. Sorry to hear what happened to your sled. Which dealer was it that didn't even call if you don't mind me asking?
09-23-2009, 07:46 PM
Well it took quite a bit of poking and prodding but RT 12 finley steped up and did the right thing. Got my engine covered. Still don't have any explanation as to what exactly happened but at least its being taken care of.
Cuzz, I was going to buy from Chad also, but I figured being 8 hours away from my dealer would be kind of a pain if I had an issue. Looking back I guess a "little" drive would have been less of a hassle than what I have had to deal with.
09-24-2009, 09:10 AM
Nice, but how can you ever trust them again?
09-24-2009, 10:05 AM
Ya, Things went down that could have been delt with differently. I guess honesty is not the best policy.
09-24-2009, 11:29 AM
Let me clarify, don't want anyone to think I am bad mouthing Rt 12. I am not going to say it was easy, but they are the ones who stepped up and got it handled. Not going to disclose any other dealers I dealt with. That doesn't do anybody any good. Everybody has different experience's with different dealers.
Thanks to Route 12 arctic cat and all who helped!
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